Common Technical Support Questions


One of my freeCodeCamp challenges freezes and crashes when I open it.

This is caused by an infinite loop in your code editor. Here's how to fix this.

How can I reset my password?

You can reset it here.

My progress was completely reset. I no longer have any points.

You may have accidentally created a duplicated account. Here's how to fix this.

I stopped using freeCodeCamp for a while. Can I start over at the beginning?

Yes. Here are some tips for doing this.

How can I change my freeCodeCamp username?

This is based on your GitHub username. Here's how to update this.

How can I add my name to my certificates and profile?

We pull all of this information from your GitHub bio. Here's how to update this.

How can I print my certificates?

We use HTML to dynamically render your name and completion date on top of a static certificate image. So if you want to print your certificate or share an image of it, you'll need to take a screenshot of the certificate.

My streak is inaccurate.

There is a known issue with freeCodeCamp's streak logic. We think it's related to time zone differences. Once we fix this, it should retroactively update your streak.

I have a support question that isn't answered here.

You can ask for help on our forum, and the freeCodeCamp volunteer contributor team will do their best to help you. Note that for privacy and security reasons, they don't have access to your account in the freeCodeCamp database. Also note that you will need to create a forum account if you don't already have one. Click here to ask your support question.